Device Service

Security products require highest reliability.

You get fastest support if the situation arises. These include for equipment within the warranty period free hotline, updates over the product lifetime, online monitoring of your installation with automatic notification in case of service until the replacement of components within 24 hours.

Device Repair Service

  • Please download to our service request form:
    Download RMA-Form
  • Fill the service request form as completely as possible
  • Please always state the serial number of the unit
  • Formulate the error state as precisely as possible, with all the known constraints
  • Request an RMA number and write it on the RMA form:

    Tel.      +49 (0)531 - 264 5022
    Email    support[at]

  • Send the completed RMA form together with the defective device, preferably in the original packaging or equivalent to:

     Convision Systems GmbH
     Service Department
     Petzvalstrasse 36B
     38104 Braunschweig -Germany